The effectiveness of any technology-driven business transformation begins with a thorough assessment and clear scoping. Avoid using buzzwords or three-letter acronyms. Simply stating "We want to transform our supply chain" or "We want to simplify our SAP ERP" lacks substance. The issues must be articulated clearly and comprehensively. Success criteria should be documented, the users' perspectives must be considered, and key design factors need to be thoroughly discussed. Otherwise, your applications will merely serve as costly typewriters.